General Questions
What is Vanta Wear?
Vanta Wear is a premium children’s clothing store specializing in adorable and stylish outfits for little ones. We offer a carefully curated collection of comfortable, high-quality clothing perfect for everyday wear and special occasions. Our mission is to provide parents with beautiful, durable clothing that combines comfort, quality, and cuteness in every piece.
What age range do you cater to?
We offer clothing for children from newborn to 12 years old. Our size range includes:
- Newborn (0-3 months)
- Infant (3-24 months)
- Toddler (2T-4T)
- Kids (4-12 years)
What types of clothing do you sell?
Our collection includes a wide variety of children’s clothing such as:
- Everyday casual wear (t-shirts, pants, shorts, dresses)
- Special occasion outfits (party dresses, formal wear, holiday clothing)
- Sleepwear and pajamas
- Outerwear (jackets, coats, sweaters)
- Accessories (hats, socks, shoes)
- Seasonal collections
Ordering & Shopping
How do I place an order?
You can place an order directly through our website at vantawear.com. Simply browse our collections, select your desired items, choose the appropriate size, and add them to your cart. Follow the checkout process to complete your purchase.
Do you offer size guides?
Yes! Each product page includes a detailed size chart to help you select the perfect fit for your child. We recommend measuring your child and comparing the measurements to our size guide before ordering.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 1 hour of placement. After this time, orders enter our fulfillment process and cannot be changed. Please contact our customer service team immediately if you need to make changes.
Do you offer gift wrapping?
Yes, we offer beautiful gift wrapping services for a small additional fee. You can select this option during checkout and include a personalized message for the recipient.
Shipping & Delivery
What are your shipping options?
We offer several shipping options to meet your needs:
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | 500 |
| Express Shipping | 2-3 business days | 1000 |
| Overnight Shipping | 1 business day | 2000 |
| Free Standard Shipping | 5-7 business days | Free on orders 5000+ |
Do you ship internationally?
Currently, we only ship within the United States. We’re working on expanding our shipping capabilities to serve international customers in the future.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use this number to track your package on our website or the carrier’s website. You’ll also receive updates on your order status throughout the shipping process.
What if my package is lost or damaged?
If your package is lost during shipping or arrives damaged, please contact us immediately. We’ll work with the shipping carrier to resolve the issue and ensure you receive your order in perfect condition.
Product Information
What materials are used in your clothing?
We prioritize comfort and safety in all our products. Our clothing is made from high-quality, child-safe materials including:
- 100% organic cotton
- Soft cotton blends
- Hypoallergenic fabrics
- Non-toxic dyes and finishes
- Breathable, skin-friendly materials
Are your clothes machine washable?
Yes, most of our clothing is machine washable for easy care. Each product includes specific care instructions on the label. We recommend washing in cold water and air drying to maintain the quality and longevity of the garments.
Do you test for harmful chemicals?
Absolutely. All our products undergo rigorous testing to ensure they meet or exceed safety standards for children’s clothing. We test for harmful chemicals, lead, and other potentially dangerous substances.
Customer Service
How can I contact customer service?
You can reach our customer service team through:
- Email: support@vantawear.com
What are your customer service hours?
Our customer service team is available Monday through Friday, 9 AM to 6 PM EST. We typically respond to emails within 24 hours during business days.
Do you have a loyalty program?
Yes! Join our Vanta Wear VIP program to earn points on every purchase, receive exclusive discounts, early access to new collections, and special birthday treats for your little ones.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. Items can be returned within 30 days of delivery for a full refund, provided they are in new, unworn condition with original tags attached.
How do I initiate a return?
To start a return, visit our Returns Center on our website or contact our customer service team. You’ll receive a prepaid return label and instructions for sending your items back to us.
Do you offer exchanges?
Yes, we offer free exchanges for different sizes or colors within 30 days of purchase. The exchanged item must be of equal or lesser value.
Special Services
Do you offer personal styling services?
We offer complimentary styling consultations to help you choose the perfect outfits for your child. Our style experts can provide personalized recommendations based on your child’s age, preferences, and occasions.
Can I sign up for a subscription service?
Yes! Our Vanta Wear subscription service delivers curated outfits to your door every season. You can customize your preferences, and our stylists will select age-appropriate pieces for your child.
Do you offer bulk discounts for multiple children?
Yes, we offer special pricing for families with multiple children. Contact our customer service team to learn about our family discount programs and bulk ordering options.
Still Have Questions?
If you can’t find the answer to your question here, please don’t hesitate to reach out to our friendly customer service team. We’re here to help make your shopping experience with Vanta Wear as smooth and enjoyable as possible!