Introduction
At Vanta Wear, we are committed to protecting your privacy and the privacy of your family. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at vantawear.com, make purchases, or interact with our services.
We understand that when shopping for your children, privacy and security are of utmost importance. This policy outlines our practices and your rights regarding your personal information.
Information We Collect
Personal Information You Provide
When you interact with Vanta Wear, we may collect the following information:
Account Information
- Name and contact details (email address, phone number)
- Billing and shipping addresses
- Account username and password
Purchase Information
- Payment information (processed securely through third-party payment processors)
- Order history and preferences
- Product reviews and ratings
Communication Information
- Customer service inquiries and correspondence
- Survey responses and feedback
- Newsletter and marketing preferences
Child Information
- Child’s age range or size preferences (for sizing recommendations)
- Gift recipient information (when applicable)
Information Automatically Collected
Website Usage Data
- IP address and browser information
- Pages visited and time spent on our website
- Search queries and product views
- Device information and operating system
Cookies and Tracking Technologies
- Session cookies for website functionality
- Preference cookies for personalized experience
- Analytics cookies to improve our services
How We Use Your Information
Primary Uses
Order Fulfillment
- Process and ship your purchases
- Send order confirmations and shipping updates
- Handle returns, exchanges, and customer service inquiries
Account Management
- Create and maintain your customer account
- Provide personalized shopping experiences
- Save your preferences and order history
Communication
- Send important account and order notifications
- Respond to your questions and requests
- Provide customer support
Marketing and Promotions (With Your Consent)
- Send newsletters and promotional emails about new products and sales
- Provide personalized product recommendations
- Share information about special events and exclusive offers
Website Improvement
- Analyze website usage to improve functionality
- Conduct market research and customer surveys
- Develop new products and services
Legal Basis for Processing
We process your personal information based on:
- Contract Performance: To fulfill orders and provide services you’ve requested
- Legitimate Interests: To improve our services and communicate with customers
- Consent: For marketing communications and non-essential cookies
- Legal Obligations: To comply with applicable laws and regulations
Information Sharing and Disclosure
Service Providers
We share information with trusted third-party service providers who help us operate our business:
| Service Type | Purpose | Data Shared |
|---|---|---|
| Payment Processors | Secure payment processing | Billing information, order details |
| Shipping Companies | Order fulfillment and delivery | Shipping address, contact info |
| Email Service Providers | Marketing communications | Email address, preferences |
| Analytics Providers | Website performance analysis | Usage data (anonymized) |
| Customer Service Tools | Support and communication | Contact info, order history |
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Prevent fraud or abuse
- Enforce our terms and conditions
Business Transfers
In the event of a merger, acquisition, or sale of our business, customer information may be transferred as part of the transaction.
Data Security
Security Measures
We implement industry-standard security measures to protect your information:
- SSL encryption for all data transmission
- Secure servers and databases
- Regular security audits and updates
- Limited access to personal information by authorized personnel only
Payment Security
- We do not store credit card information on our servers
- All payment processing is handled by PCI-compliant payment processors
- Encrypted transmission of all financial data
Your Privacy Rights
Access and Control
You have the right to:
- Access the personal information we have about you
- Update or correct your account information
- Delete your account and associated data
- Opt out of marketing communications
- Request a copy of your data
Marketing Preferences
- Unsubscribe from email newsletters at any time
- Update your communication preferences in your account settings
- Contact us to opt out of all marketing communications
Cookie Preferences
- Manage cookie settings through your browser
- Opt out of non-essential cookies
- Clear cookies and browsing data at any time
Children’s Privacy
Age Requirements
- Our website and services are intended for adults (18+) purchasing children’s clothing
- We do not knowingly collect personal information from children under 13
- Any child information collected is limited to sizing and preference data provided by parents
Parental Control
- Parents control all account information and purchases
- We do not use child information for marketing purposes
- Parents can request deletion of any child-related data
Data Retention
Retention Periods
We retain your personal information for different periods based on the type of data:
Account Information: As long as your account is active, plus 3 years after closure Order History: 7 years for tax and legal compliance purposes Marketing Data: Until you unsubscribe or request deletion Website Analytics: 2 years in anonymized form
Deletion Requests
You can request deletion of your personal information at any time. We will comply within 30 days, except where retention is required by law.
International Data Transfers
Currently, Vanta Wear operates within the United States. Your information is stored and processed in secure facilities within the US. If we expand internationally, we will update this policy and ensure appropriate safeguards are in place.
Cookies and Tracking
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Website functionality and security | Session |
| Preference | Remember your settings and choices | 1 year |
| Analytics | Understand website usage and performance | 2 years |
| Marketing | Personalized recommendations and ads | 1 year |
Managing Cookies
You can control cookies through your browser settings. Note that disabling essential cookies may affect website functionality.
Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Updating the “Last Updated” date at the top of this policy
Contact Information
Privacy Questions
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: support@vantawear.com
Phone: Available during business hours (Monday-Friday, 9 AM – 6 PM EST)
Data Protection Officer
For specific privacy concerns or to exercise your privacy rights, you can contact our Data Protection Officer at support@vantawear.com
Your Consent
By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with these practices, please do not use our services.
Summary
At Vanta Wear, we are committed to maintaining the trust you place in us when you share your personal information. We use your data solely to provide you with the best possible shopping experience while keeping your information secure and private. Your privacy is as important to us as finding the perfect outfit for your little one.