Our Promise to You
At Vanta Wear, your satisfaction is our top priority. We want you and your little one to absolutely love every purchase. If for any reason you’re not completely happy with your order, we’re here to make it right with our hassle-free returns and exchanges policy.
Return Policy
Timeframe
You have 30 days from the date of delivery to return items for a full refund. We recommend trying items on your child as soon as possible after delivery to ensure you have adequate time for returns if needed.
Condition Requirements
To be eligible for return, items must be:
- In new, unworn condition
- With original tags attached
- In original packaging when applicable
- Free from stains, odors, or damage
- Accompanied by original receipt or order confirmation
What Can Be Returned
Most items purchased from Vanta Wear can be returned, including:
- Regular-priced merchandise
- Sale items (store credit only)
- Gift purchases (with gift receipt)
What Cannot Be Returned
For health and safety reasons, the following items are final sale:
- Underwear and undergarments
- Swimwear
- Items marked as “Final Sale”
- Personalized or customized items
- Items damaged by normal wear and tear
Exchange Policy
Free Size Exchanges
We offer free exchanges for different sizes within 30 days of purchase. This is perfect when you’re unsure about sizing or your child is between sizes.
Color and Style Exchanges
You can exchange for a different color or style of equal or lesser value within 30 days. If the new item costs more, you’ll pay the difference. If it costs less, you’ll receive store credit for the difference.
Exchange Process
Exchanges follow the same condition requirements as returns. The original item must be in new, unworn condition with tags attached.
How to Process Your Return or Exchange
Step 1: Initiate Your Return
- Visit our Returns Center on our website
- Enter your order number and email address
- Select the items you wish to return or exchange
- Choose your reason for return (this helps us improve!)
Step 2: Print Your Return Label
- You’ll receive a prepaid return shipping label via email
- No need to pay for return shipping on most returns
- Package your items securely in the original packaging when possible
Step 3: Ship Your Items
- Attach the prepaid label to your package
- Drop off at any authorized shipping location
- Keep your tracking receipt until your return is processed
Step 4: Receive Your Refund or Exchange
- Returns are processed within 3-5 business days of receipt
- Refunds are issued to your original payment method
- Exchange items are shipped out immediately upon processing
Return Processing Times
| Return Type | Processing Time | Refund Method |
|---|---|---|
| Online Returns | 3-5 business days | Original payment method |
| Exchange | 1-2 business days | New item shipped |
| Store Credit | 1-2 business days | Email delivery |
| Gift Returns | 3-5 business days | Store credit |
Refund Information
Payment Method
Refunds are processed to your original payment method:
- Credit/Debit Cards: 3-5 business days after processing
- PayPal: 1-2 business days after processing
- Gift Cards: Immediately as store credit
Refund Amount
- Full purchase price (minus original shipping costs)
- Original shipping costs are only refunded if the return is due to our error
- Return shipping is free for most returns
Special Circumstances
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us immediately at support@vantawear.com
- Include photos of the damage/defect
- We’ll provide a prepaid return label
- Full refund or replacement at no cost to you
Wrong Item Received
If we sent you the wrong item:
- Contact us within 5 days of delivery
- We’ll arrange immediate pickup and replacement
- No cost to you for our mistake
Holiday Returns
During holiday seasons (November 1 – January 15):
- Extended return period of 45 days
- All other terms and conditions apply
- Perfect for gift giving with confidence
Gift Returns
With Gift Receipt
- Full refund to original payment method
- Or exchange for any item of equal or lesser value
- Store credit for difference if exchanging for higher value item
Without Gift Receipt
- Store credit for current selling price
- Valid ID required for returns over $50
- Exchange available for same or lesser value items
International Returns
Currently, we only ship within the United States. All return policies apply to domestic orders only.
Contact Information
Need Help?
Our customer service team is here to assist with any return or exchange questions:
- Email: support@vantawear.com
- Returns Center: Available on our website 24/7
- Customer Service Hours: Monday-Friday, 9 AM – 6 PM EST
Return Address
When using our prepaid return labels, items will automatically be addressed to our returns center. Do not send items to our corporate office.
Tips for Smooth Returns
Before You Order
- Check our size guide carefully
- Read product descriptions and customer reviews
- Consider ordering multiple sizes if unsure (easy returns!)
Before You Return
- Try items on your child promptly after delivery
- Keep all tags and packaging until you’re sure you’re keeping the items
- Take photos if you notice any defects or damage
Our Commitment
We stand behind every item we sell and want your shopping experience to be exceptional. If you have any concerns about your return or exchange, please don’t hesitate to reach out to our customer service team. We’re here to help and ensure you’re completely satisfied with your Vanta Wear experience.
Your little one deserves the perfect outfit, and we’re committed to making sure you find it!